These days local bike shops can replace seals on FOX shocks & forks but that's it. Anything else needs to be done by the importer Sola Sports.
A couple of weeks ago I was at my local bike shop, Velocipede at Parramatta, and told them my shock needed to go to Sola and asked what the quickest turnaround would be as I've heard nightmare stories of delays and every day my shock is away is a day I can't ride...
So it turns out the head technician from Sola (Gavin Wall) has just joined Velocipede so I had my shock and fork rebuilt and turned around within a day. In addition Gavin spent considerable time explaining the ins and outs of the product to me including how the non FOX seals I had on my suspension will heat the shaft too much causing wear etc.
Thought it was worth letting everyone know it would be worth the trip out west to get such service.