rockshox revelation rct3 faults

bought a giant trance advanced 0 2 months ago love the bike but playing around with settings after its first service i now notice that the lock out feature docent work.

did a bit of research and found another guy has had this fault twice in 4 weeks both times warranted but you have the 2 week turn around on your fork

anyone else had any problems with this fork also can't find any info on set up for the rebound and compression