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No bike for 2 1/2 weeks
New bike bought 10 days ago and since then have had to pump up the Fox RP23 twice due to pedal bob. Also non-stop oil leak so enough is enough. Back to place of purchase today who took one look and said "yep that's not right". They have been told by Fox it will be 2 1/2 week turn around time on repairs, what a joke. Not happy Jan and no demo bike for loan us unfortunately I need an XL frame. No riding for 2 1/2 weeks 
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2 1/2 weeks seems quick to me. My bike was out of action for 4 weeks for a shock repair.
I got hit by a car on the 15th June and I am still battling for an insurance payout on the bike as it was totalled. A day off the bike sucks, 3 months sucks but I am walking so its not all bad.
Hang on you'll be back on it soon.
Being only 10 days old, I would have asked for new parts from the store to go on the bike. I know it is not the stores fault and as the faulty parts came as part of the bike it should be down to the bike manufacturer to sort out, but under the terms of your consumer rights, the bike is not fit for the purpose for which it was sold at only 10 days old. Your contract is with the retailer. All other warranties are ultimately not your concern - it is up to the retailer to fix the problem for you, promptly. In this case you would be within your rights to demand a new bike, but in reality that isn't practical and will probably take longer than a repair.
That said, there is always the risk of that time frame blowing out as well. Given the frame size and limited availability, I would suggest politely asking for new replacement parts from another frame to get you riding again straight away as you have paid the store already, and then let the store / manufacturer / Fox sort out the rest. Why should the person who has paid to own a bike be the most inconvenienced in the chain.
Also remember that if you accept a repair now rather than replacement, and it fails again you have not lost the right to ask for a replacement next time (some retailers of any product try this line on occasion)
Anyway, just my 2 cents. Not trying to be difficult - if it was 6 months old I would have a different approach, but at 10 days I wouldn't be the one going back to store, dropping bike off, waiting, back again to pick up, testing etc.
Either way, hope you're back on the bike soon.
Pity it is under warranty. Simon at TBSM turns them around in a couple of days.
Back to the hardtail for a couple of weeks, at least after 10 days you weren't to use to the dually.
It's a Fox shock, so not sure why the Giant bashing. (Yes I do own a Giant too
......they take everything personally. Just a running joke HeezaGeeza, cambo is a good mate of mine.
Don't think I was bashing them. Not their fault they have never had and original idea, and just copy other manufacturers ideas after seeing what works in the market place. Ok now you can accuse me of bashing them.
They've had plenty of original ideas, it's just that most of them are bad like their proprietry headset and stem sizes
In most countries in that region, conformity is a trait that is culturally preferred, and originality is seen as non-conformity and rocking the boat, or a nail sticking up that needs to be hammered back down. Originality can still occur, but it has a much harder time overcoming the obstacles placed in front of it.
Contrast that to the US foremost, and other "western" countries to a lesser extent, where individuality and originality is admired and cultivated.
Heeza Geeza, I will bash Giant as they supplied a bike with a faulty part and have essentially washed their hands of everything and told the LBS to work it out with FOX. This is an issue for Giant to sought out with FOX and they should be organising for a brand new shock to be shipped to the LBS and fitted in my bike. The LBS is piggy in the middle and have to deliver the bad news to the consumer. If they provide me with their spares then they are the ones that get put out and given the run around. The further down the supply chain you are the more you get screwed over.
I sent an email to Giant last night asking them to step in and assist, if I haven't heard back by lunch time social media can be pretty damaging these days to a company brand......
This is the same for all bicycle manufacturers that use other manufacturer parts. Components are covered by the individual manufacturer.
Doesn't mean it is right. Only large manufacturers. Wouldn't get this crap from small manufacturers. Because they value their customers. If it was a car, and a component from another manufacturer was faulty, the place that you purchased the car from would cover the repair, sort it out , and give you a car to drive. Why isn't it the same with bike shops? last time I checked bikes aren't that cheap. Service from most local bike shops is rubbish, no wonder people shop on line. Disappointing.
I didn't say it was right either but once you have a few manufacturers doing the same thing it becomes standard industry practice.
...because we accept it. We need to demand better service as a cycling community. If they told you your new car would be fixed in 2.5 weeks after it was only 10 days old. Without supplying a car for you to drive, you wouldn't accept it. For Giant to wash there hands off it saids it all. Just not good enough.
If your new Ford lunched it's gearbox you wouldn't expect the dealer to have to go to Borg Warner to arrange a replacement, that's Ford's issue
You'd get your money back and buy a Holden
I just got off the phone from LBS and Giant have been on the blower to them this morning and are going to have a new RP23 delivered today/overnight so I have the bike for the weekend. Next week they will send a RP23 Kashima coat to put in as a replacement instead of the faulty one sent back. I suspect it is a reaction to the arse tearing email I sent them yesterday which is a shame, it shouldn't have to require something like that for good service.
Still a bit of stuffing around for me but better than the 2.5 weeks FOX had quoted. Again Cycleworld at Burwood have been great. One of the guys that works there even offered me his own bike for this weekend to keep the training going