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SOLA sport - Fox distributor - thank you


Andy Bloot's picture

By Andy Bloot - Posted on 27 September 2013

Just a quick thank you to SOLA sport, distributors of Fox (amongst other things)

After an online rant about my creaky forks, I was contacted by Gavin from SOLA sport
He apologised for the problem and offered to fix the forks at no cost

I sent them to SOLA, and in less than 1 week turnaround I have received what is essentially new forks!
Upgraded to kashima coated with a new talas cartridge and no creak
They have cleaned them up and look absolutely sensational
The only thing that stopped me falling over when I took them out of the box was the danger of scratching them

A similar thing happened a long time ago with a Rip Curl wetsuit
I was so pleased with the result I only bought Rip Curl thereafter
SOLA sport have done the same for Fox products

A positive story for a local distributor and a very very happy Fox customer

[Mod. moved to shopping]

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GAZZA's picture

Although I'm a lefty man at present it's nice to hear distributors standing by their products and looking after customers.
It gives me confidence in Fox for future bike buys!

Andy Bloot's picture

By the way Gaz
Those XT brakes are absolutely sensational mate
And I still can't believe the price!

GAZZA's picture

Glad you like them!

StanTheMan's picture

nice result Andy. gotta win sometimes...

by the way...my fox forks creak as well......LOL

brakeburner's picture

Just got the same outstanding service, my fork went in for a service last week and was found to have one of the stanchions dropped out the crown by a couple of mm, tbsm sent it off to fox and they returned it with the kashima coated version, by my guess it would of been just outside the warranty period by maybe a month or two, but no issue, paid a small fee to tbsm for handling and walked out another very ,very happy FOX customer. So thanks to Tbsm my favourite not so local bike shop and Sola/Fox for just a superb outcome!

hawkeye's picture

... take note Sticking out tongue

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