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Kudos to Trek and Bikeworx Erina
11:45am - Finish riding XC track at Ourimbah. Notice a little line near the join between seat and chain stays of my Trek Fuel. Head out to Bikeworx, just to make sure.
12:13pm - Take bike into shop and expect to be told that I'm a big girl. Instead, by chance, the Trek rep was there, has a look, takes pictures of my bike, uploads to his Laptop and sends an e-mail.
12:15pm - Trek rep says, "You'll have a new rear triangle tomorrow." Bikeworx tells me they'll fit it immediately when it comes in.
12:16pm - I leave Bikeworx totally shocked at the effeciency of what just happened but more than grateful.
Thanks to Trek and Bikeworx for some A1 customer service!
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lucky you, ive been waiting on my rear linkage for over a year now and sent a letter to trek u.s. and havent heard back from them either.. trek sux donkey balls to put it mildy in my opinion
I understand that in recent weeks there has been a new warranty manager appointed to trek. he had a massive list of back issues to resolve but is working on it. i know the guy and he understands that warranty performance is a key to building a bike brand. i hope alex see's some action soon. it might be worth contacting trek australia again to highlight it to the new guys